Pengembangan Instrumen Penilaian Kepuasan Penyidik Kepolisian terhadap Pelayanan Visum et Repertum

Visum et Repertum (VeR) service is one of the health services in hospitals. Measuring satisfaction police investigators as main customers VeR important to assess and evaluate quality. This study aims obtain a valid reliable instrument for measuring investigator satisfaction, quality, VeR’s waiting time services. Descriptive research was conducted on Pekanbaru city investigators, from April May 2022. The questionnaire items were developed based literature panel experts prior trial. A total 77 respondents willing take part trial validity reliability instrument. There are 4 instrument, 10 quality 2 6 All have Pearson correlation (r) values ranging 0.339 0.931. four instruments showed smallest Cronbach's alpha value 0.614 largest 0.943. assessment with